Dr. Bryan K. Williams: Be Consistently Exceptional!
Sponsored by Black Hills Federal Credit Union
Delivering World-Class Service will focus on proven concepts and techniques to provide exceptional service in any industry. Bryan will examine the importance of working with a sense of purpose, illustrate how to enhance the customer’s experience by identifying service touchpoints, define the four steps of service and present the three Universal Service Rules.
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Colin Dunn: Leadership, Planning and Communications Consultant
Sponsored by Black Hills Energy
In Carpe Diem Strategic Execution Colin will share how to avoid the three “killer B’s” of strategic planning: burden, boredom, and BS and instead, create a compelling vision and make forward progress in the face of the “day job.” How do you do that? By capitalizing on principles of human nature—the principles that make carpe diem strategic execution possible! It starts with a word-picture of where you need to go—your compelling vision of the future. And the more “visual” the better! I’ll share with you the three “B’s’ of visioning, the keys of making our vision a reality. Then we’ll discuss how to “supercharge” execution by creating goals that meet five basic requirements. Finally, we’ll outline techniques to achieve your goals even as you face the “headwind” of the day job.
Carpe Diem execution means what it says: seize the day—each day—as an opportunity to move closer to your vision. It can be done!
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Stuart Ellis-Myers “Twitchy”: Experience a Remarkable and Unstoppable Life!
Sponsored by First Interstate Bank
Discover the authentic, powerful, unstoppable person in you held hostage by fears and anxieties—banishing them for good! Stuart will share his immediately usable techniques to become truly Unstoppable in sales, service, leadership and life. You'll learn how to reach heights others refuse to explore by simply putting yourself in a position of no return, turning your inabilities into powerful abilities to win in a no-win situation! Achieve mastery of your negative thoughts as you uncover the key to accomplishing any dream – learning to lead yourself!
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Tami Evans: Personality Upstages Perfectionism, Embrace your Inner Dork
Sponsored by Synchrony Financial
Are you or your team a bit rusty on relationship skills, a little crunchy on communication concepts and pooped-out on positivity? In Half Full of It: Activating Optimism and Other Hard-Core Soft-Skills, Tami shares why soft skills are the “new black” and if you want to make the most of your personal and professional life, you had better know how to wear them! Discover Hard-Core Soft-Skills: Motivation, Communication, Relationships, Self-Confidence & Optimism and walk away with tools to help increase engagement, create communication cohesion, and elevate self-confidence, for leadership and life. Tami will help you laugh your glass half full and set you on a renewed path for a happier, healthier and more productive journey!
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